Terms of Service
Terms governing website use, inquiries, and participation in any consent-based SMS communication program.
Effective Date: August 18, 2026
SMS Messaging Terms & Compliance
1. Program Description
This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Big Blue Excavation through our website at https://bigblueex.com, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.
2. Cancellation Instructions
You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
3. Support Information
If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to aj@bigblueex.com or call +1 801-200-5960 during business hours.
4. Carrier Liability
Carriers are not liable for delayed or undelivered messages.
5. Message & Data Rates
Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.
6. Supported Carriers
Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
7. Age Restriction
You must be 18 years or older to participate in our SMS program.
8. Privacy Policy
For privacy-related inquiries, please refer to our Privacy Policy at https://bigblueex.com/privacy-policy
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.
General Terms
This website (the “Site”) is owned and operated by Big Blue Excavation (“COMPANY,” “we” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Big Blue Excavation.
Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.
We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.
Intellectual Property Rights
Our Limited License to You
This Site and all materials available on the Site are the property of Big Blue Excavation and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal, non-commercial use.
Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute site materials in any manner or medium. You may download or print one copy of an individual page for personal, non-commercial use if you keep all proprietary notices intact.
Your Submissions
By submitting project details, photos, comments, or other material through the Site, you represent that you have the necessary rights to provide that material and grant Big Blue Excavation a non-exclusive license to use it solely to respond to your inquiry, provide requested services, operate the website, and communicate with you as permitted by law and your communication preferences.
Disclaimers
Information, services, and materials offered through the Site are provided “as is” and without warranties of any kind, either express or implied, to the fullest extent permitted by applicable law. Third-party links or embedded tools are provided for convenience and do not imply endorsement.
Termination
We may terminate or suspend access to the Site without notice if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate or unlawful.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Utah, without regard to conflict-of-law principles.
Changes to Terms of Service
We may update these Terms of Service from time to time. The latest version will always be available on this website with the effective date.
Contact
For questions regarding these Terms of Service, contact Big Blue Excavation at aj@bigblueex.com or 801-200-5960.