Privacy Policy
How we handle inquiry details, communication preferences, and information shared with us through this website.
Effective Date: August 18, 2026
Big Blue Excavation (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect information you choose to provide when requesting a quote, contacting us, or using an intake form. This may include your name, email address, phone number, project location, project details, and records of communication preferences or consent.
We may also receive limited non-personal information such as device, browser, page-usage, cookie, and analytics information used to operate and improve the website.
2. How We Use Your Information
We use collected information to respond to inquiries, discuss requested excavation or site-work services, manage communication preferences, protect the website from misuse, and improve website functionality and customer experience.
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent
- You will only receive messages if you have explicitly opted in.
- We maintain timestamped records of all opt-in actions.
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.
Opt-Out Instructions
- You can cancel SMS notifications at any time by replying “STOP”.
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
- All opt-out requests are processed immediately.
Message Frequency & Content
- Message frequency varies based on your interactions with our business.
- Messages will be directly related to the services you have requested.
- We do not send promotional content without specific consent.
Help & Support
Call us at 801-200-5960. Customer support is available during regular business hours.
Carrier Information
- Standard message and data rates may apply.
- Carriers are not liable for delayed or undelivered messages.
- Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement reasonable measures to safeguard SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with providers that support website operations, lead-management, communication, or customer service solely as needed to provide the requested service or operate the website.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
We may also disclose information when required by law, legal process, or to protect our rights, safety, or property.
5. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect the information we collect. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We may use cookies and similar technologies to understand website usage, remember preferences, improve site functionality, and measure the effectiveness of website content. You may control cookies through browser settings; disabling cookies can limit certain website features.
7. Your Rights & Choices
You may request access to, correction of, or deletion of personal information we hold, subject to applicable legal requirements. You may opt out of marketing emails through the unsubscribe mechanism provided and opt out of SMS by replying “STOP”.
8. Third-Party Links & Tools
This website may link to or embed third-party services, including our GoHighLevel intake form and chat tools. Their collection and handling of information is governed by their own policies and terms.
9. Changes to This Privacy Policy
We may update this policy periodically. The current version and effective date will remain available on this page.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact Big Blue Excavation at aj@bigblueex.com or 801-200-5960.